Refund Policy
Draft pending legal review. This page is a working draft. It has not been reviewed by a qualified lawyer and should not be treated as a final, binding refund policy until it has been.
Last updated: 27 September 2026
The short version
Cancel whenever you like, from your account settings. There is no retention conversation and nothing to justify. If you want your money back and you ask within 7 days of the charge, you get it back in full — no questions, no conditions, no deduction for the days you used.
The free plan is never charged, and neither are the public timers and ambient sound pages, which need no account at all. Nothing on this page applies to them.
What you are paying for
FocusTribe Pro costs $5 per month or $40 per year, in US dollars, plus any tax that applies where you are. Customers in India are charged in Indian rupees instead: ₹99 per month or ₹599 per year, GST included. Pro belongs to a workspace rather than to a person: a workspace holds two members, and one subscription gives both of them Pro inside that workspace. There is no second seat to buy. What each plan includes is on the pricing page.
Payments are taken by our payment provider, Dodo Payments. We never receive or store your card details, and a charge may appear on your statement under the provider’s name rather than ours — worth knowing before you assume a charge is fraudulent.
Cancelling
Cancel any time
You can cancel a Pro subscription at any point from your account settings, without giving a reason. If you cannot reach that screen, email us from the address on your account and we will cancel it for you.
Cancellation takes effect at the end of the period
Cancelling stops the next renewal. You keep Pro until the end of the billing period you have already paid for, and you are not charged again after that. We do not pro-rate or refund the remainder of a period that has already started, except under the refund window below or where the law requires otherwise.
7-day refund window
If you ask within 7 days of a charge, we refund that charge in full, no questions asked. This applies to a first payment and to a renewal you did not want. Ask by emailing kalpesh@buildifyapp.in from the address on your account, and say which workspace it relates to. Refunds go back to the original payment method and typically take 5 to 10 business days to appear, depending on your bank.
After 7 days
Outside that window we do not normally refund, because you can cancel at any time and a monthly subscription is at most one month of exposure. We will still look at it if something went wrong at our end — a duplicate charge, a charge after a cancellation, or a failure that stopped you using what you paid for. Write to us and say what happened.
Who can ask
The person who paid. Because one subscription covers a two-person workspace, only the member who was charged can request the refund, and refunding it removes Pro from the workspace for both members.
Your statutory rights
Consumers in the European Economic Area and the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. Where that applies, it sits alongside the 7-day window above and is not replaced by it — whichever is more favourable to you is what applies. Other jurisdictions may give you further rights, and nothing here removes them.
What happens to your data
Cancelling or being refunded does not delete anything. Your tasks and reflections stay where they are; the workspace returns to the free plan, which shows the last 14 days of reflections and insights, and the rest becomes readable again if you subscribe later. A complete export of your own account data is free on every plan, including after a refund. Deletion is a separate request, handled as described in the Privacy Policy.
A charge you do not recognise
Check the statement descriptor first: payments run through our payment provider, so the name on your statement may not read “FocusTribe”. If it is still not something you recognise, email kalpesh@buildifyapp.in with the date and amount and we will find it or confirm it did not come from us. If it did not come from us, dispute it with your bank or card issuer.
You can stop using FocusTribe whenever you like. The person who created a workspace can delete it from inside the app. Self-serve account deletion is not available yet; until it ships, email kalpesh@buildifyapp.in from the address on your account and we will delete your account and the workspace data associated with it. See the Privacy Policy for the detail.
Changes to this policy
If we change these terms, the “last updated” date above changes with them. The version published at the time of your purchase is the one that applies to that purchase, so a later edit cannot shorten a window you already had.
Contact
Questions go to kalpesh@buildifyapp.in, or by post to Mahida Kalpesh Jayantilal, Kabir Astoria, Gotri, Vadodara, Gujarat 390021, India.